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Barnes & Noble

Barnes & Noble, Inc. is a Fortune 500 company, the nation’s largest retail bookseller and a leading retailer of content, digital media and educational products. The Company operates 640 Barnes & Noble bookstores in 50 states, and one of the Web’s premier e-commerce sites, BN.com. Nook Digital business offers a lineup of popular NOOK® tablets and eReadersand an expansive collection of digital reading content through the NOOK Store®.

What to Expect
On a day-to-day basis, Service Partners can expect to participate in the following activities:
•Handle customer inquiries regarding order status, membership, and/or marketplace orders for the Specialty Services -Sales Audit Group (SAG)/Retail program .
•Create a case in client system for every interaction
•Research customers account to accurately identify best solution/answer for customer inquiry
•Use client Knowledge Base to provide customer with accurate and complete information
•Utilize Chat and Support Service resources when necessary
•Utilize CrowdHubto further enhance client program knowledge and stay updated on client policy changes or reminders on key Arise metrics